Refund & Cancellation Policy

1. Scope

This policy covers subscription fees paid to Kalyana Tech Works for BizFlow. It does not cover sales you make to your own customers through the POS — refunds to your customers are your responsibility and are governed by your own store policy.

2. Free Trial

Where a free trial is offered, you are not charged during the trial period. You may cancel at any time before the trial ends and no payment will be taken.

3. Cancellation

You may cancel your subscription at any time from the Subscription section of the admin platform, or by writing to us. Cancellation takes effect at the end of the current billing period — the service stays available until then, and no further invoices are raised.

4. Refund Eligibility

• Monthly plans: fees already charged for the current month are non-refundable, and the plan stays active until the period ends.
• Annual plans: a prorated refund of the unused period is available if requested within 30 days of the charge.
• Duplicate or incorrect charges are refunded in full.
• Extended service outages attributable to us may be compensated with a service credit or a prorated refund at our discretion.

5. Non-Refundable Items

• Setup, onboarding, migration and custom development fees once the work has been delivered
• Subscription periods already consumed
• Accounts terminated for breach of the Terms and Conditions

6. How to Request a Refund

Email billing@kalyanatech.com from your registered address with the invoice number and the reason for the request. We acknowledge requests within 2 business days.

7. Processing Time

Approved refunds are issued to the original payment method within 7-10 business days. The time it takes to appear on your statement depends on your bank or card issuer.

8. Data After Cancellation

You can export your data at any time before cancellation takes effect, and for 30 days afterwards. See the Privacy Policy for how long data is retained.

9. Contact

• Kalyana Tech Works
• Email: billing@kalyanatech.com
• Address: [Your Business Address]